Frequently Asked Questions
Everything you need to know about professional kitchen solutions from Stephens Catering Equipment.
What is the standard delivery timeframe for large catering equipment?
Most in-stock items are delivered within 3-5 business days. For heavy-duty appliances like commercial ovens or refrigeration units, we offer specialized kerbside delivery, and our team will contact you to coordinate a specific arrival window.
Do you offer professional installation services?
Yes, we provide expert installation for a wide range of catering equipment. Our Gas Safe and electrical engineers ensure your equipment is set up according to safety regulations. You can add installation to your order during the checkout process.
What happens if my equipment arrives damaged?
Please inspect your delivery immediately. If you notice any transit damage, sign for it as 'damaged' and contact our customer service team within 24 hours. We will arrange for a replacement or repair as quickly as possible.
Are your products covered by a warranty?
All our commercial equipment comes with a manufacturer's warranty, typically ranging from 1 to 2 years. Some premium brands offer extended parts and labor warranties. Specific details are listed on each individual product page.
What is your return policy for commercial-grade items?
Unused items in their original packaging can be returned within 14 days, subject to a restocking fee. Please note that bespoke or custom-fabricated stainless steel items are non-returnable unless faulty.
Do you provide after-sales maintenance and servicing?
Absolutely. We offer comprehensive maintenance contracts and emergency repair services to ensure your kitchen remains operational. Our nationwide network of technicians is available for both preventative care and reactive repairs.